Frequently Asked Questions
At Urban Flora Psychiatry, we believe knowledge empowers healing. Whether you're exploring integrative mental health care in Charleston, wondering about telehealth options across South Carolina, or curious about the gut-brain connection and how it influences mood and wellbeing, our frequently asked questions are here to guide you with clarity and compassion.
Yes. We offer both in-person appointments at our Charleston office and virtual telehealth visits. Currently, virtual appointments are available only to individuals physically located in South Carolina during the session, in accordance with state licensing laws. Additional states will be added as our telehealth licensing expands. Some services may require an in-person visit for optimal care.
Our clinic does not provide emergency services. If you're experiencing a psychiatric emergency, please call 911, go to the nearest emergency room, contact the 988 Suicide & Crisis Lifeline (call or text 988—available 24/7), or reach the SCDMH Mobile Crisis Team at 1-833-364-2274 for statewide support. Text HOPE4SC to 741741 for Crisis Text Line. For non-urgent concerns after hours, leave a message via our patient portal or voicemail—we'll respond the next business day.
An integrative approach looks at the whole person—mind, body, and lifestyle. It blends evidence-based psychiatry (like medication and therapy when needed) with supportive tools such as nutrition, gut health, stress management, sleep optimization, and gentle movement. This helps address root causes for lasting wellness, not just symptoms.
Absolutely. While we specialize in integrative care, you can choose a traditional psychiatry approach with medication management and evidence-based strategies alone. We respect your preferences and collaborate to create a plan that feels right for you.
Some integrative services (such as functional lab testing or specialized nutrition guidance) may involve additional fees not always covered by insurance. Traditional psychiatric visits are typically billed to insurance. We'll discuss all costs transparently during your consultation so you can make informed decisions.
No. Our primary focus is psychiatric care with an emphasis on the gut-brain connection and integrative wellness. Weight management is integrated into broader mental health treatment—we do not offer it as a standalone service.
The gut and brain communicate constantly through nerves, hormones, and the immune system. Gut health influences mood, energy, focus, and resilience—imbalances can contribute to anxiety, depression, brain fog, and more. We gently support this connection for deeper, lasting wellness.
We go beyond symptom management to explore root contributors like gut health, inflammation, hormones, nutrition, and lifestyle—often overlooked in conventional care. This whole-person approach helps you feel balanced inside and out, with personalized plans that honor your unique needs.
No. Medication can be helpful when needed, but it's never the only option. Many patients thrive with nutrition, lifestyle changes, herbal support, and other gentle strategies—or a thoughtful combination. We'll explore what feels best for you.
We are in-network with the following carriers for traditional psychiatric services:
• Aetna
• Cigna
• United Behavioral Health
• Traditional Blue Cross Blue Shield of Massachusetts
• Horizon Blue Cross and Blue Shield of New Jersey
• Carelon Behavioral Health
• Quest Behavioral Health
• Independence Blue Cross Pennsylvania
Integrative elements (such as advanced testing or specialized guidance) may be out-of-pocket. Our team is happy to verify your specific coverage and discuss all options transparently during your initial contact.
We support anxiety, depression, ADHD, mood disorders, trauma-related concerns, and more—especially when connected to gut health, hormones, inflammation, or lifestyle factors. Our focus is empowering lasting balance through root-cause care.
Simply reach out through our website or call (843) 410-5386 to schedule a consultation. We'll discuss your needs, preferences, and whether in-person or virtual care is best—taking the first gentle step toward feeling balanced and hopeful.